# Notifications

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## Description

**Notifications** let instructors and tenant admins send **custom messages** to learners and manage all **automated alert templates** in mentorAI.

You can compose **ad-hoc announcements** (sent by push and email), schedule them, choose recipients, and control which **system-triggered emails** are active—editing their wording to match your tone, voice, and institutional branding.

## Target Audience

**Instructor · Administrator**

## Features

#### Bell Inbox & Push/Email Sync

View notifications you’ve received via the **bell icon** in the header; many alerts are also delivered by **email**.

#### Custom (Ad-Hoc) Messages

Write your own **subject** and **body**, send immediately or schedule for later, and target specific learners or cohorts.

#### Scheduling

Send **now** or choose a **future date/time** (e.g., next week’s announcement).

#### Recipient Selection

Select **one or multiple learners** before sending.

#### Alert Templates (System-Triggered)

Enable or disable templates (e.g., **Platform Invitation**, **Learner Progress – Weekly**) and edit their copy to fit your tone and policies.

#### Per-Template Toggles

Turn individual templates **on or off**. When active, they fire automatically based on their associated trigger event.

## How to Use (step by step)

#### Open the Notifications Inbox

- Click the **bell icon** in the header to review recent notifications (push/email).


#### Create a Custom Message

1. Click **View All → New Notification**.
2. Fill **Preview (Subject)** and **Content (Body)**, e.g.:
> “Hello—checking in on your mentorAI experience. Is there anything we can do to assist or improve your time on the platform?”
3. **Recipients:** Select one or multiple learners.
4. **Timing:** Choose **Send Now** or **Schedule** for later.
5. Click **Send** — the message is delivered to learners’ **inboxes** (and **email**, if configured).


#### Manage Alert Templates

1. Open the **Alerts** tab.
2. Browse built-in templates (e.g., **Platform Invitation**, **Learner Progress – Weekly**).
3. Toggle templates **On/Off** to control delivery.
4. Click **Edit** to customize:
  - Wording and tone
  - Branding elements
  - Links or policy notes
5. Click **Save** — active templates send automatically when their triggers occur.


#### Verify & Iterate

- Check delivery via the **bell inbox** and email.
- Adjust **wording, recipients, schedules**, or **template toggles** as needed.


## Pedagogical Use Cases

#### Engagement Nudges

Schedule **weekly reminders or study check-ins** for specific cohorts; pair with the **Learner Progress** template for consistency.

#### Onboarding & Access

Keep **Platform Invitation** active to automate invites and customize its tone to match your institution’s branding.

#### Targeted Support

Send **ad-hoc guidance** to learners flagged by analytics (e.g., low activity) with helpful resources and office-hour links.

#### Policy & Deadline Reminders

Edit templates to include **exam schedules**, **academic integrity notes**, or **LMS submission deadlines**.

#### A/B Messaging Improvements

Experiment with different **subject lines or message styles** in custom notifications; track outcomes in analytics.

With **Notifications**, you control both **one-off announcements** and **automated alerts**—so learners get the **right message, at the right time, in the right voice**.