# Users

iframe
## Description

The **Users tab** shows who is using a specific mentorAI, how often they access it, and when activity peaks.
Filter by time ranges, view **live and historical counts**, scan **access-time heatmaps**, and drill into **per-user details** (messages sent and last active) to guide outreach and support.

## Target Audience

**Instructor · Administrator**

## Features

#### Live & Historical Counts

View **currently logged-in users**, users active in the **last 30 days**, and the **total registered users** for the mentor.

#### Flexible Time Filters

Switch between **Today**, **Past 7 Days**, **Past Month**, or a **Custom Date Range**.
All tables and charts automatically update to match your selection.

#### Active Users Over Time

Track how many **unique users** engaged with the mentor within the selected period.

#### Access Times Heatmap

See a **time-of-day/day-of-week grid** where darker shades indicate higher user activity—helping you quickly spot **peak hours**.

#### User Details Table

For each user, view:

- **Name/Username**
- **Messages sent** (specific to this mentor)
- **Last active timestamp**


## How to Use (step by step)

#### Open Analytics → Users

- In the mentor header, click the **Analytics** button.
- Select the **Users tab**.


#### Set Your Timeframe

- Choose **Today**, **7 Days**, **Past Month**, or **Custom**.
- All counts, charts, and tables refresh to match your selection.


#### Check Topline Counts

- Review the **currently logged-in**, **last-30-days**, and **total registered users** metrics to gauge adoption and growth.


#### Scan the Active-Users Trend

- Use the chart to observe **growth or decline** in unique users over time.


#### Study the Access Times Heatmap

- Identify **peak access windows** (darkest cells) to schedule announcements, office hours, or reminders when most students are online.


#### Drill into User Details

- Sort or filter the table to find users with:
  - High message volume
  - Recent activity
  - Inactivity for targeted follow-up


## Pedagogical Use Cases

#### Targeted Outreach

Filter for **inactive or low-activity learners** and send personalized reminders or learning resources.

#### Scheduling Support

Use the **heatmap** to time **office hours** or **content releases** when most learners are active.

#### Cohort Health Check

Track **30-day activity** and **active-user trends** to confirm adoption following new mentor launches or updates.

#### Intervention Prioritization

Combine **messages sent** and **last active** to identify learners who need help (e.g., those with high activity but low success rates or long inactivity).

#### Reporting & Stakeholder Updates

Export or share **clean user counts** and **peak-time visualizations** to demonstrate engagement and participation patterns.

The **Users tab** helps you understand **who is engaging**, **when they engage**, and **how often they interact**—so you can deliver **timely, data-driven support** to your learners.