# Transcripts

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## Description

The **Transcripts tab** lets instructors and admins review **real conversations** between learners and a specific mentorAI—with **context and cost metrics**.

See summary KPIs (messages per conversation, average rating, estimated cost), search by topic or user, and open any session to read the **exact learner inputs and mentor replies**.

Use these insights to improve instruction and tune your mentor’s **prompts, datasets, and tools**.

## Target Audience

**Instructor · Administrator**

## Features

#### Session KPIs at a Glance

Headline metrics for the selected period:

- **Avg messages per conversation**
- **Avg conversation cost**
- **Avg rating**


#### Global Counts

Totals for **conversations**, **user queries**, and **assistant responses** in the time window.

#### Search & Filter

Find transcripts by **topic** (e.g., “mitosis”) or by **user** when you need to check on a particular learner.

#### Per-Conversation Details

For each transcript, view:

- **User name/username** (or *Anonymous*)
- **Mentor name**
- **LLM model**
- **Messages exchanged**
- **Estimated cost**
- **Timestamp**


#### Full Conversation Viewer

Read the **exact learner questions** and the **mentor’s responses** to evaluate **clarity, tone, and accuracy**.

#### Exports Available Elsewhere

Download conversation data from **Data Reports → Chat History** when you need spreadsheets or BI analysis;
quick viewing is also available in **Chat History**.

## How to Use (step by step)

#### Open Analytics → Transcripts

- In the mentor header, click **Analytics**, then select the **Transcripts tab**.


#### Review Summary Metrics

- Scan **avg messages/conversation**, **avg cost**, and **avg rating** to gauge conversation quality and efficiency.


#### Search by Topic or User

- Use the **search bar** to locate transcripts about a specific concept or for a specific learner you want to check in on.


#### Inspect Global Counts

- Note totals for **conversations**, **user queries**, and **assistant responses** to understand overall load and activity.


#### Open a Transcript

Click any session to view:

- **User identity** (or *Anonymous*) and **username** (if login is required)
- **Mentor**, **LLM model**, **messages exchanged**, **estimated cost**, and **timestamp**
- The **exact Q&A exchange** between learner and mentor


#### Decide Follow-Ups

- If you see **confusion** or **low ratings**, adjust:
  - **Prompts**
  - **Datasets**
  - **Tools** (e.g., *Web Search*, *Code Interpreter*)
- Reach out to specific learners based on what you observe.


#### Export if Needed

- Go to **Data Reports → Chat History** to download **CSVs** for deeper analysis or archival.


## Pedagogical Use Cases

#### Identify Knowledge Gaps

Spot recurring misunderstandings and create **targeted reviews, examples, or mini-lessons**.

#### Quality & Tone Assurance

Ensure responses are **accurate, on-brand, and student-friendly**; refine the **System Prompt** where needed.

#### Support at the Right Time

Use **user-level transcripts** to reach out with **resources or office-hour invitations**.

#### Measure Impact of Changes

After updating **prompts**, **datasets**, or **tools**, compare new transcripts’ **ratings**, **message lengths**, and **costs**.

#### Assessment & Curriculum Tuning

Topics that dominate transcripts may indicate where **lecture materials or assignments** need clarification.

Use **Transcripts** to move beyond surface metrics—**read the conversations themselves**, understand learner needs, and continuously improve both your **teaching** and your **mentorAI**.