# ai_mentor_orgs_users_support_tickets_update

ViewSet for managing Human Support Tickets.

This ViewSet provides endpoints to retrieve, create, and update Human Support Tickets.

Permissions:
    Platform Admins:
        - Platform admins are able to update the ticket status, and view all tickets for the tenant.
        - Platform admins can only update the subject, description and status fields.
    Students:
        - Students are only able to view their own created tickets.
        - students can modify only the subject and description entries

    Field Updates:
        - subject: Modifiable by both student and platform admin
        - description: Modifiable by only student.
        - status: Modifiable by only platform admin.

Endpoint: PUT /api/ai-mentor/orgs/{org}/users/{user_id}/support-tickets/{id}/
Version: 4.84.1-ai-plus
Security: PlatformApiKeyAuthentication

## Path parameters:

  - `id` (integer, required)
    A unique integer value identifying this human support ticket.

  - `org` (string, required)

  - `user_id` (string, required)

## Request fields (application/json):

  - `subject` (string, required)

  - `description` (string, required)

  - `status` (string)
    * open - Open
* in_progress - In Progress
* closed - Closed
    Enum: "open", "in_progress", "closed"

## Response 200 fields (application/json):

  - `id` (integer, required)

  - `username` (string, required)

  - `email` (string, required)

  - `full_name` (string, required)

  - `user` (integer, required)
    edX user ID

  - `session` (string, required)

  - `subject` (string, required)

  - `description` (string, required)

  - `status` (string)
    * open - Open
* in_progress - In Progress
* closed - Closed
    Enum: "open", "in_progress", "closed"

  - `mentor_id` (string, required)

  - `created_at` (string, required)

  - `updated_at` (string, required)

  - `resolved_at` (string,null, required)